Refund Policy is as follows. For classroom courses, a refund will be given prior to 14 days of the the class less than a $30 per person cancellation fee. Books and class material mailed for the class must be retuned unused and in new condition in order for any refund to be issued for classroom course cancellation. No refund will be given in the two week period before the start of the class. For products, refunds will be given on unopened returned merchandise within 30 days of purchase minus a 15% restocking fee. Shipping fees are not refundable. ONLINE TRAINING ARE NON-REFUNDABLE, however a person signed up for an online training course can attend one classroom course for no additional charge. If we have to cancel a course or change a date of a scheduled course participants can recieve a full refund, move to a different class, or complete the training online for no additional fee. If materials have been received for a course that has been cancelled, those materials must be returned prior to refund being issued.